Frequently asked questions

 

How to get advice?

Our website gives you reference information about caviar and specific details on all of our products. You can also contact us directly through the contact form. 

 

Why create an account?

You must create an account in order to place an order. By creating an account you will:

• Subscribe to our newsletter;
• Have easy access to your address book and past orders;
• Track your current orders;
• Access your invoices online.

 

How to order online?

All products on our e-shop are in stock and can be purchased online.

To proceed to checkout, click on the 'PROCEED TO CHECKOUT' button. You will then be taken through the ordering process. You can easily remove or modify the products and quantities in your basket.

 

How is the delivery process?

Delivery is exclusively handled by the ChronoFresh express service in France, and by UPS for international orders, in order to guarantee the best service possible. We deliver only to mainland France and countries in the European Union. Our packages are discreet, without any mention of our brand or its content. 

All orders that were paid by bank card are delivered on the date that you requested (no earlier than 24 hours for every order that is placed before 12 p.m. from Monday to Friday) during the ordering process.

 

How do I track my order?

You can track your order by logging in to your page My account. We track all of our orders and will notify you in case of any issues. Our online customer service representatives are at your disposal via the contact form in case you have any questions or concerns.

 

Is delivery in person?

It is essential that the recipient of the package is present during delivery. Don't hesitate to request delivery at your office; our insulated packages can withstand half a day in a heated room and have no mention of our brand or its content.  

We can help you choose or modify the best delivery date by contacting our customer service.

 

What are the delivery times?

Petrossian guarantees to deliver the caviar and all the perishable items on its website in the best possible conditions: products carefully packed in isothermal bags, cold chain respected, delivery within 24 to 48 hours. To find out more, see our delivery page.

 

Is online payment secure?

You can pay for your order on our secure payment platform using a bank card.

 

How do I exchange or return an item?

Perishable items can neither be returned, nor exchanged. For all other products, you have a 14-day period in which to contact our online customer service representatives in order to arrange a return. Please read our Terms & Conditions of Sale or contact our online customer service representatives.

 

How are personal data managed?

Petrossian is committed to protecting our clients' privacy in a protected purchasing environment and at no point will share client data. For more information, please read our Privacy Policy.