Shipping policy
Guaranteed refrigerated delivery
With its delivery services in Switzerland, France and all over Europe, Petrossian guarantees an unbroken cold chain throughout the entire length of transportation, as well as in-person delivery within 24/48 hours, on the day of your choice. For delivery delays, returns, exchanges or refund requests, please refer to the general terms and conditions of sale.
We are committed to providing fast and secure delivery so that you can enjoy your caviar and other Petrossian products in optimal conditions.
Swiss Post Delivery for Switzerland Suisse
Products shipped by Swiss Post are delivered throughout Switzerland within 24 hours.
- Every order of fresh produce is packed in an insulated bag (caviar is protected in a fabric insulated bag).
- Extra insulated packaging is inserted in a discreet, reinforced cardboard box (without mention of our logo or brand name).
- The parcel is hand-delivered on your day of choice.
ChronoFresh delivery in France
Delivery in France is guaranteed within 24 hours for every order placed before 12 p.m. from Monday to Friday. Place an order on the French website for delivery in metropolitan France.
- Every order of fresh produce is packed in an insulated bag (caviar is protected in a fabric insulated bag).
- Orders are placed in a discreet, reinforced cardboard box (without mention of our logo or brand name).
- The parcel is hand-delivered on your day of choice. In case the recipient is absent on the day of delivery, the parcel is kept in a cold, temperature-controlled environment until the next day, and a new delivery time slot is scheduled.
To summarise
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Switzerland SWISS POST |
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France, Monaco, E.U. ChronoFresh & DHL |
Order from the France website |
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United Kingdom Courier & UPS |
Order from the UK website |
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Belgium, Netherlands & Luxembourg Courier & UPS |
Order from the Belgium website |
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