Petrossian - Founded in Paris in 1920

Terms and conditions of sales

Article 1.  Application of the General Conditions of Sale

In these General Conditions of Sale the term “Caviar Petrossian” means Caviar Petrossian; “Client” means any person or entity purchasing a product from Caviar Petrossian; “Contract” means any agreement to the effect that buyer shall purchase products from the website Caviar Petrossian; “Product(s)” means any product sold or licensed by Caviar Petrossian; These Conditions shall govern any sale and delivery and any offer made by Caviar Petrossian.

Article 2.  Identification

The contract is concluded between

18 bd de Latour Maubourg 75007 PARIS
Tel: +33 (0)1 44 89 67 66
SIRET 652 050 329 00018
No. TVA intracommunautaire: FR 14 652 050 329


Article 3.  Applicable Law

Any order accepted by the sales department of Caviar Petrossian shall be subject to the application of Articles L. 121-16 and subsequent articles and L. 121-20 and subsequent articles of the French Consumer Code; DIRECTIVE 97/7/EC OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 20 May 1997 on the protection of consumers in respect of distance contracts.

Article 4. Computing and Freedom Law

In accordance with the provisions of the Computing and Freedom Law of 6th January 1978, the authorised processing of the nominative data obtained through the web site has been declared to the National Commission for Computing and Freedom (CNIL). You have the right to access, modify, correct and delete your personal data in accordance with law 78-17 of 6 January 1978 known as the " Computing and Freedom Law ".

To exercise this right you must write to the following address: CAVIAR PETROSSIAN 18 bd de Latour Maubourg 75007 PARIS – FRANCE. This cannot be done directly on line.

Article 5. Terms of Sale

The offers on this site are valuable during their presence on line at PETROSSIAN.FR

Geographic zones

UK, France and European Union Clients

Orders can only be accepted from European Union customers.  Unless otherwise stated, all deliveries in the UK and EU are made through PETROSSIAN.FR. Shipments will be made via a carrier that we select.

United States and Canada

Orders can only be accepted from United States and Canada customers.  Unless otherwise stated, all deliveries in the United States and Canada are made through PETROSSIAN.COM Shipments will be made via a carrier that we select.

All other countries

The client must contact CAVIAR PETROSSIAN as certain products sold by CAVIAR PETROSSIAN are subject to export control laws, regulations and orders of France and the export or import control laws and regulations of other countries. The Client agrees it is responsible to obtain any license to export, re-export, or import as may be required.

Article 6.  Offer and Acceptance

The client will receive a purchase confirmation email from CAVIAR PETROSSIAN.

Article 7.  The Terms of Sale

7.1 Terms of Sale pursuant to which CAVIAR PETROSSIAN engages in the sale of products

The CAVIAR PETROSSIAN website’s automatic registration systems constitute valid proof of a sales contract and its date.

By clicking on the "validation" (confirmation) button you confirm your order. Your order must be received and clear credit authorization. Confirmation is considered equivalent to a signature-stipulating acceptance of the operations underway.  Delivery of your items depend on when your order has been received and a clear credit authorization (business days are Monday – Friday)

- within 48 hours if your order is received and has cleared credit authorization before Thursday 12:00 (noon) CEST

Orders received and/or processed after that time will not be processed until the following business day.
Shipping of products to the DOM TOM or outside the European Union might be subject to the payment of customs fees and import duties of the country to which you have your order shipped. You must contact CAVIAR PETROSSIAN who will inform you of a delivery date.

CAVIAR PETROSSIAN shall not be liable for any non-fulfilment of its obligations resulting from a force majeure event.

7.2 Client Obligations

By submitting an order you accept the delivery of the items that you have selected.  The client agrees to pay for products and delivery, customs and import/export tariffs, duties, taxes and similar charges, and for compliance with all import procedures, documentation and legal requirements.

You are responsible for checking with your local authorities that there is no import restriction on the product(s) you are about to order on PETROSSIAN.FR, and for paying all applicable taxes and duties on delivery.
CAVIAR PETROSSIAN attempts to describe the items offered on the site as accurately as possible.

The client is personally liable for its choice of items and after delivery is entirely responsible for the conservation and consumption of the items.

The client must consume the items before the expiration date.

CAVIAR PETROSSIAN products cannot be resold.

Client represents and warrants that it is purchasing Products or Services from CAVIAR PETROSSIAN for its own account and use and not on behalf of any other person or entity.

The client assumes all risks once they have left CAVIAR PETROSSIAN warehouse. If any damage occurred to the goods during shipping, a funded protest should be addressed to the courier. Unless presented with such a document, CAVIAR PETROSSIAN declines all responsibility regarding shipping and will not be liable for any damage unless expressly accepted otherwise by CAVIAR PETROSSIAN.

Article 8.  Price

The Prices on this site are inclusive of VAT (value added tax), expressed in Euro currency, the VAT applicable in France on the ordering day. Fees and cost of delivery are not inclusive.

United States and Canada : For delivery in the United States and Canada the price and conditions are indicated in US Dollars on the PETROSSIAN.COM website.

Article 9.  Payment

Price is fixed during order processing.  Payment is due with order

CAVIAR PETROSSIAN accepts credit and debit cards (Carte Bleue, Visa, Eurocard, MasterCard, American Express) payment through PETROSSIAN.FR. SYSTEM PAY, a BRED service, and PAYPAL allows you to pay securely online.

Your card number is sent to the bank's servers, and your payment is made directly to a bank in a secure environment without passing through the store's server. Your bank number is known only to our partner bank (BRED), further enhancing security. The order validated by the customer shall take effect only when the relevant bank payment centres have approved it. Should said centres refuse approval, the order shall be automatically cancelled and the customer notified by e-mail. In addition, CAVIAR PETROSSIAN reserves the right to refuse any order from any customer with whom it is in dispute.

CAVIAR PETROSSIAN accepts personal checks issued from a French Bank.  Personal checks may delay shipment pending check clearance.  The client will be informed of the delivery date once the check has cleared.

Article 10. Product Availability

Product availability may be limited. Products ordered may not be available for immediate delivery.

If an item you have ordered is not in stock after the order has already been placed you will be notified by a Consumer Service representative by email or telephone within 24 hours (business hours).

You will be offered the opportunity to remove the out-of-stock item from your order and receive the in-stock items only, receive the in-stock items and wait for the out-of-stock item or cancel your entire order.

Items delivered are the sole property of CAVIAR PETROSSIAN until the buyer has fulfilled all her (his) obligations towards CAVIAR PETROSSIAN more particularly until complete payment of the sum(s) due, including interest if pending.

Article 12.  Delivery

Shipment of goods is done to the address supplied in the order form. A carrier of our choice will forward packages to the addressee via our regular carrier.
The client is advised to check the state of the packaging, as well as the contents of the package(s) at the time of delivery, and to check that quantities and items tally with the information on the order form. The signature on the delivery receipt will be equivalent to acceptance by the customer.

The buyer assumes all risks once the products have been shipped. CAVIAR PETROSSIAN cannot be held responsible for losses, damage, errors or non-delivery of a shipment. The client is at all times obligated to take receipt of the goods ordered and purchased by them.

Article 13. Claims

All orders are duly checked before shipping.

CAVIAR PETROSSIAN cannot be held responsible for losses, damage, errors or non-delivery of a shipment if the existence of circumstances beyond our control has been established. CAVIAR PETROSSIAN cannot be held responsible for any faults or peculiarities associated with the nature of the shipment, any defective or careless act of any third party such as: the shipper, the recipient, any interested third party, any customs employee or any employee of any other administration, the postal service, any freight company or other third party to whom the shipment may have been entrusted by our carrier, in order to service areas not directly serviced by itself, even if the sender has not asked for, or been informed of, this recourse to a third party.

If a package reaches the recipient in damaged condition, the recipient must refuse the package. A protest should be made immediately on the receipt or with the form provided by the carrier.

The client is advised formal complaint to the carrier of any shipment damages within 24 hours of receipt of the package.  These documents must be sent simultaneously to CAVIAR PETROSSIAN by mail or email.

The client is advised to check the state of the packaging, as well as the contents of the package(s) at the time of delivery, and to check that quantities and items tally with the information on the order form.

Article 14.  Refunds policy

In accordance with article L.121-16 of the Code de la Consommation, the client has up to 15 working days following delivery of the goods to send the goods back to CAVIAR PETROSSIAN, for an exchange or refund without any further cost than return shipping costs. Products must be sent back in their original packaging without any change to the integrity of the goods (pots still sealed) and accompanied by all accessories and documentation, which were part of the delivery. Fresh products CANNOT be returned.

Article 15. Guarantee

All products sold by CAVIAR PETROSSIAN are covered by the legal guarantee. If a product was not conform to its general description, the client may return it to CAVIAR PETROSSIAN that accepts to replace or refund it.

CAVIAR PETROSSIAN attempts to be as accurate as possible in describing our products. CAVIAR PETROSSIAN declines any responsibility for minor differences between photographs, article descriptions or technical sheets published on the website and the essential characteristics of the real product. Each product is warranted, only as set forth in the link associated with the description of that product.

Article 16. Governing Law and Jurisdiction

The laws in force in Paris, France govern these terms and conditions. You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction and to French laws and rules of European legislation as enforced immediately in French law; CAVIAR PETROSSIAN will not be responsible if clients have not respected the laws of the country where the product is due to be delivered.

All reclaims, requests for exchange, information, or refund should be addressed to:

18 bd de Latour Maubourg 75007 PARIS FRANCE
Tel: +33 (0)1 44 89 67 66

All reclaims, requests for exchange, information, or refund will be treated within 10 days from the date of reception.

"Alcohol abuse is dangerous for the health.  Consume with moderation."

Order by phone
from our parisian
store: +33 1 44 11 32 22.

Gift department:
Outstanding boxes, set up
with the upmost care.

Priority delivery
at the requested date,
by Chronopost Food.

Cold chain:
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Isothermal boxes
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